Many Polish banks offer services in Russian and Ukrainian for foreigners from Ukraine and Russia, as their number in Poland reaches up to two million. When reviewing service terms, account opening procedures, or interest rates, it is important to understand the exact meaning of the documents. We’ve explored which banks provide customer support, develop interfaces, and offer sample documents in Ukrainian/Russian, and compiled a convenient list for you.
Polish Banks for Russian-Speaking Clients
Polish banks offering services in Russian and Ukrainian:
- Millennium Bank – has an information hotline where you can get the necessary details.
- Pekao S.A. – offers a dedicated hotline for Ukrainians. The mobile app and bank documents are also available in these languages.
- Santander – provides a website version and a hotline in both Russian and Ukrainian.
- Alior Bank – has Russian-speaking consultants available.
- Getin Bank – some branches have Russian-speaking staff; the website and hotline offer Ukrainian service.
- BNP Paribas – website has a Ukrainian version for exploring bank services.
- ING Bank – offers telephone consultations in Russian.
- Credit Agricole – provides banking services for Ukrainian citizens and plans to launch a hotline.
Below, we’ll take a closer look at the banks and the services they offer in these languages.
Bank Pekao
A user interface is available for Ukrainian citizens, and phone support is offered in Ukrainian. Under the Konto Przekorzystne account description, you’ll find information on tariffs, fees, account conditions, and the “3% savings account” offer.
Pekao Online Banking
Alior Bank
The website features a dedicated section for Ukrainian and Russian citizens called “Our Offer” or Наша пропозиція. It contains information about credit cards, personal accounts, and other products. However, essential documents, interest rate tables, and fee charts are only available in Polish.
Alior Bank for Ukrainians
Bank Pocztowy
Offers full online banking for Ukrainian clients. Click the Ukrainian flag icon to access the page with information about banking products, FAQs, and hotline details.
Pocztowy Online Banking
A plus of Pocztowy Bank is that most documents are available in Ukrainian.
BNP Paribas
A “UA” button is located on the right-hand side of the homepage, giving Ukrainians access to bank service information, including account opening, payment cards, and translated document titles (content remains in Polish).
BNP Paribas Provides Ukrainian Language Support
BNP Paribas offers support in Ukrainian in all branches and by phone hotline.
Credit Agricole
The website has been translated into Ukrainian since 2017, so information about accounts is easy to find. Branches have translated brochures and Ukrainian-speaking staff. The mobile app, tariffs, and payment schedules also contain Ukrainian translations.
Credit Agricole for Russian-Speaking Foreigners
Getin Bank
Has 30 branches offering services to Ukrainian citizens. The Ukrainian-language interface is accessible via the homepage by clicking “UA”. Here you’ll find information about banking products and a simplified account opening procedure.
Bank Offers Service for Ukrainians in 30 Branches
Services, phone support, online chat, internet banking, and some documents are fully available in Ukrainian.
mBank
At the bottom of the homepage, there is a widget for non-resident services for Ukrainians. A special webpage contains a standard account description and a step-by-step guide for opening it. You can open an account online, either via courier or by mail.
mBank Online Banking
Most key documents are still in Polish, but the Ukrainian version of the site includes a table with essential fees and banking costs. The FAQ is also translated.
PKO Bank Polski
There is a Ukrainian version of the website, accessible by clicking the icon in the bottom right corner. It includes descriptions of three types of accounts and detailed payment card information.
PKO Bank Polski
Instructions for activating online banking and Ukrainian-language guidance for the IKO mobile app are available, along with answers to common questions.
PKO Bank 24/7 Hotline: 800 302 302
Raiffeisen Polbank
Provides information on how to use online banking. Click the “UA” abbreviation to access the Ukrainian page.
There you will find:
- A list of products and services;
- Instructions for activating online banking;
- Guidelines for activating payment cards;
- Foreign transaction options;
- FAQs.
Santander Bank Polska
Ukrainian and Russian versions are available – simply choose the country’s flag.
You can find information on:
- Accounts and payment cards;
- Contact details;
- FAQs;
- Sample key documents (only document titles are in Ukrainian).
Other Polish Banks for Foreigners
The remaining banks in Poland do not provide extensive information about services in Russian or Ukrainian. They often place links to Ukrainian and Russian versions of their websites in locations that are barely visible to users — for example, at the bottom of the page.
Our Assessment
When choosing a bank account, it’s important to consider your individual needs and the conditions offered by the bank’s products. Making a decision is easier when you can review important documents and receive consultation in your native language.
A strong impression is made by Getin Bank, which operates 30 branches serving Ukrainian citizens and offers translated account opening agreements.
Most banks still lack properly developed multilingual websites, helplines, and translated key documents. However, we hope that in the future the number of banks in Poland providing services in Russian and Ukrainian will continue to grow, making life and doing business in Poland more comfortable for everyone.
Uniconsulting.group can help you quickly open a bank account for your company.
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